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Namimail Installation FAQs
| Q |
How to install Namimail onto a BlackBerry device |
| A |
Please refer to the manual which can be accessed by taking
the following steps:
1. Log on to the member’s site at www.namikiteru.com
2. Click on “Help & Support” on the right
3. Select the appropriate manual |
| Q |
There is no "ADD" button in my Application Loader |
| A |
This is due to the incompatibility between the Japanese
Windows OS and the BlackBerry Desktop Manager. Press the "Alt" + "A"
keys in place of the "ADD" button and the software browser
will appear.
"Alt" + "A" is a shortcut for "ADD". |
| Q |
Namimail for BlackBerry does not appear in my menu after
the installation |
| A |
Reconfirm that your device check OS is version 4.1 or
4.0
(Options or Tools > Settings, > About). If not V4.1 or 4.0, please contact
your wireless service provider for the upgrade download site.
AT&T
Wireless
T-Mobile
Sprint
PCS
Verizon
Nextel
*The above web links are subject to change without notice.
In case of such a change, please check with your wireless carrier for the correct
web address. |
| |
Reconfirm that your device has the "Phone"
application installed (Options or Tools > Settings, > Applications).
If "Phone" does not appear in the list, please contact your wireless
service provider and reinstalling the application by reinstalling the handheld
OS v4.1 or 4.0 (you can try with the Application Loader. "Phone" should
appear in that list).
AT&T
Wireless
T-Mobile
Sprint
PCS
Verizon
Nextel
*The above web links are subject to change without notice.
In case of such a change, please check with your wireless carrier for the correct
web address. |
| Q |
I downloaded the software to my desktop, but I cannot add
it in the Application Loader… |
| A |
Please download and unzip
the file to a designated folder. The file you
will add will be "Namimail.alx". |
| Q |
When I start the Application Loader, "No system software
can be found" is displayed. |
| A |
You must install the handheld software onto the Desktop
Manager v4.1 or 4.0. Please contact your wireless provider for details on which
site to download the software from and installation. Once installed, the applications
running on your handheld will appear in this window in a list.
AT&T
Wireless
T-Mobile
Sprint
PCS
Verizon
Nextel
*The above web links are subject to change without notice.
In case of such a change, please check with your wireless carrier for the correct
web address. |
| Q |
When I install the software and launch Namimail, the characters
are not displayed correctly |
| A |
Question marks: Exchange/BES combo ?
Confirm BES version
Small black boxes: Lotus/BES combo ? Confirm BES version,
Lotus POP3 is not compatible |
| |
Only part of the email is displayed, other
characters seem cut off…
Perform Manual delete on the device, hard-reset (take out and reinsert
the battery), then install Namimail using Application Loader again. |
| Q |
Nothing happens when I click the “Namimail for BlackBerry”
menu option |
| A |
Reconfirm that your device check OS is version 4.1 or
4.0 (Options or Tools > Settings, > About). If not V4.1 or 4.0, please
contact your wireless service provider for the upgrade download site.
AT&T
Wireless
T-Mobile
Sprint
PCS
Verizon
Nextel
*The above web links are subject to change without notice.
In case of such a change, please check with your wireless carrier for the correct
web address. |
| |
Reconfirm that your Message Service is set up on your
device. This can be confirmed by attempting to write a new email. If you are
unable to write a new email on the device, your Message Service is not set up.
Please contact your wireless services provider for more details about setting
up your preferred Message Service. |
| Q |
When I launch the Application Loader, a "Communication
Port Selection" message box appears asking me to "select the communication
port to which your handheld is connected, or check the 'Detect' box to scan for
the port automatically." |
| A |
Ensure that the device is connected to your computer |
| |
Check to make sure the Handheld OS software v4.1 or 4.0
is installed on the Desktop Manager by clicking “Help” in the tool bar, then
selecting ”About Desktop Manager”, then clicking the “Handheld Software” tab.
If your device software is not listed, please download from the upgrade download
site:
AT&T
Wireless
T-Mobile
Sprint
PCS
Verizon
Nextel
*The above web links are subject to change without notice.
In case of such a change, please check with your wireless carrier for the correct
web address. |
| |
Contact your wireless service provider for technical support |
| Q |
How do I set up email communication between my email account
and my new BlackBerry device? |
| A |
In case you are utilizing a BlackBerry Enterprise Server,
please consult with your IT or BlackBerry administrator. For all other cases,
please consult with your wireless carrier for details about methods for setting
up your email transmissions to the device.
- AT&T : 1-800-888-7600
- T-Mobile: 1-866-464-866
- Verizon: 1-800-922-0204
- Sprint PCS: 1-888-211-4727
- Nextel: 1-800-639-6111
*The above phone numbers are subject to change without
notice. In case of such a change, please check with your wireless carrier for
the correct phone number. |
| Q |
How do I upgrade my BlackBerry Device and Desktop Manager? |
| A |
Please contact your wireless carrier for details of the
download site and installation
AT&T
Wireless
T-Mobile
Sprint
PCS
Verizon
Nextel
*The above web links are subject to change without notice.
In case of such a change, please check with your wireless carrier for the correct
web address. |
| Q |
Is Namimail installed on the server? |
| A |
No, this is a client-based Java application in which the
installation is made directly on the handheld and does not require any back-end
work. |
| Q |
When I try to perform a wireless installation using the
BlackBerry Enterprise Server (BES) it does not work properly. |
| A |
We do not recommend wireless installations using the BES.
Please use the desktop manager for installation. |
| Q |
Emails appear as "?????" on my BlackBerry device… |
| A |
This issue occurs due to RIM not supporting email server
Exchange v5.5.
For all other cases, please ensure that the BlackBerry Enterprise Server (BES)
is up-to-date and has the latest Hotfixes applied. |
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Namimail
Wi-Fi Access Service
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